Char-Koo FAQs

Where do you deliver?

We deliver in the DC, MD, VA region (up to 70mi) from our HQ here in Crofton, MD.

Is there a minimum for delivery?

Local delivery minimum is $50 for up to 30mi and $100 for 30mi-70mi.

What are your delivery rates?

Currently our local delivery fee is a flat rate of $15 (up to 30mi) and a flat rate of $25 (30mi-70mi).

How do I cancel an order?

We ask for a 48hr notice from expected delivery date as we shop fresh for each individual order. You may reply to the order confirmation email to cancel or use our Contact form on our website. 

Can I change my delivery to pickup?

Yes, of course. Just let us know by replying to your order confirmation email or let us know in our Contact form.

When can I pick-up my order?

Upon checkout there is a 'customer notes' text field. In this section please list your anticipated pick-up date and time. We try to honor all pick-up date and time requested. We will confirm your time and date via email and or call within the first 24hr requested. Upon arrival please have order confirmation email or text and our team member will hand-deliver your order. Touchless/curb-side pick-up options are available. Just let us know and we will accommodate.

Can I add a personal gift message?

Yes! And free of charge! When you click to view your cart, you'll see a notes section below your products. Click on that and and enter your gift note there. If you have already checked out, just reply to your order confirmation email or send us a message on our Contact form.

What is your return policy?

If you are not satisfied with your order, we will replace or refund your order. Please contact us via email and we will be happy to assist you.

We are not responsible for damaged or spoiled product due to the following:

  • Incorrect delivery addresses
  • Unopened shipments
  • Gifts to recipients who are out of town or unable to receive shipments
  • In the event of a delayed delivery due to inclement weather, mechanical failures, or other "Acts of God," we will do our best to replace any product damaged

Is my cheese suppose to smell like this?

Cheese is a living product, and depending on the variety, cheeses have a wide range of textures, flavors, and aromas. It is not atypical for your package to have a strong smell upon arrival. This smell should dissipate slowly once the package has been opened. Cheese produces ammonia as a byproduct during aging, and even a short trip in a confined space can amplify that (and other!) aromas.

Let your taste buds be your guide - try a bit and see what you think!  

Do you offer volume discounts?

We can provide volume discounts for bulk orders. For more information, please contact us here at our Contact form.