Refund policy

RETURNS
By law, perishable goods such meats, cheeses, caviar, and other foods cannot be returned.

REFUNDS
If our product was delivered defective or severely damaged (not suitable for consumption), you may request a refund within 3 days of delivery.

To request a refund, we require:
1. Receipt or proof of purchase,
2. Photo evidence (picture) of damaged item(s)
3. Damaged items must be returned to seller in original, unopened
packaging.

To return damaged items for a refund, a shipping label will be provided; the cost of shipping will be deducted from your refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will be applied to your credit card or original method of payment. It may take up to 7 business days for the refund to appear in your account.

If you haven’t received a refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at charkooterie@gmail.com

SALE ITEMS
Only full priced items may be refunded. Sale items cannot be refunded.

EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange a defective/damaged item for the same item, send us an email at charkooterie@gmail.com